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Terms

WELCOME TO AFIELD

We’re delighted you’ve chosen to shop with us.  Here’s a simple guide to help you understand how everything works and what to expect:

1. ABOUT
At Afield.co, we invite you to explore a thoughtfully curated collection of handcrafted objects from around the world.  Our platform connects you directly with the studios behind these works, offering a seamless experience from discovery to delivery.

2. USING THE PLATFORM
By exploring Afield.co, you acknowledge and agree to our terms and conditions. If at any point you don’t agree, we invite you to pause your journey with us.

3. YOUR ACCOUNT
Creating an account allows you to seamlessly connect with our global community of artisans. Please ensure the information you provide is accurate, as it helps us maintain the integrity of your experience.

4. RESPONSIBILITIES
Your account is personal to you. Should you notice any unusual activity or unauthorized access, reach out to us immediately so we can help protect your journey through Afield.

5. PLACING ORDERS
When you place an order, it’s carefully prepared and shipped by the seller themselves. Should any issue arise, we encourage open and thoughtful communication with the seller to resolve it.

6. SHIPPING + DELIVERY
In the rare event that your item is lost or damaged in transit, it’s up to you and the seller to work out a solution. We believe in fostering respectful, open communication to navigate these situations.

7. PAYMENTS
Our payments are handled by our secure payment processor, ensuring a safe and simple transaction. If you experience any issues, please reach out to us. 

8. REFUNDS
If you’re unhappy with your purchase, start by contacting the studio via your dashboard. If the issue isn’t resolved after 14 days, let us know and we’ll step in to assist where possible.

Thank you for joining our community. Your support allows us to continue bringing unique and thoughtfully crafted items from around the world to your doorstep.

 

(last updated Feb 2024)

In finer detail...

1. ABOUT THE WEBSITE

1.1. Welcome to www.afield.co (the ‘Website’). The Website facilitates interactions between:

(a) people or organisation receiving the service i.e. the customer (the ‘Receiver’); and

(b) independent sellers selling goods i.e. the seller (the ‘Provider’),

making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (the ‘Services’).

1.2. The Website is operated by Afield.co (ABN 69 604 086 406). Access to and use of the Website, or any of its associated products or Services, is provided by Afield.co. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately.

1.3. Afield.co reserves the right to review and change any of the Terms by updating this page at its sole discretion. Any changes to the Terms take immediate effect from the date of their publication.

2. ACCEPTANCE OF THE TERMS

2.1. You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by Afield.co in the user interface.

2.2. The parties agree that the contract of sale is between the Provider and the Receiver. Afield.co does not act as any party’s agent or broker or provide any warranty in relation to the Services.

3. THE SERVICES

2.1. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (the ‘Account’).

2.2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

(a) Email address

(b) Preferred username

(c) Mailing address

(d) Telephone number

(e) Password

3.3. You warrant that any information you give to Afield.co in the course of completing the registration process will always be accurate, correct and up to date.

3.4. Once you have completed the registration process, you will be a registered member of the Website (‘Member’) and agree to be bound by the Terms.

3.5. You may not use the Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with Afield.co; or

(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

4. YOUR OBLIGATIONS AS A MEMBER

4.1. As a Member, you agree to comply with the following:

(a) you will not share your profile with any other person;

(b) you will use the Services only for purposes that are permitted by:

i. the Terms; and

ii. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(c) you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Afield.co of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(e) you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;

(f) any content that you broadcast, publish, upload, transmit, post or distribute on the Website (‘Your Content’) will always be accurate, lawfully obtained, correct and up to date and you will maintain reasonable records of Your Content.

(g) you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);

(h) you must be respectful at all times to another Member, where interaction with other Members is made available to you;

(i) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;

(j) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Afield.co;

(k) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(l) you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Afield.co for any illegal or unauthorised use of the Website; and

(m) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

5. USING THE WEBSITE AS THE RECEIVER

5.1. The parties agree that the Receiver places the order through Afield.co, who passes the order to the Provider to fulfil and Ship.

5.2. The Receiver is responsible for making all relevant searches, enquiries and investigations in relation to the products or Services.

5.3. If the products are lost or damaged in transit, the Receiver must negotiate the outcomewith the Provider.

5.4. The Receiver must ensure that it complies with its obligations to a Provider and is aware of any laws relevant to the Receiver.

5.5. Afield.co is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use the Website including any lost or damaged products.

6. USING THE WEBSITE AS THE PROVIDER

6.1. The Provider must ensure that all information and images supplied to the Website is correct, obtained lawfully and have permission for use from image owners. It is the Provider’s responsibility to update the information, if appropriate.

6.2. Afield.co reserves the right not to publish submitted images or products if Afield.co in its absolute discretion deems it not suitable.

6.3. The parties agree that the Provider receives the order from the Receiver, fulfils and ships product to Receiver.

6.4. The Provider must ensure that the products are shipped in safe packaging in a timely matter in accordance with the estimated ship date. If the Provider cannot ship the order by the estimated ship date, the Provider must notify the Receiver.  Afield.co recommends the Provider ships with shipping insurance for higher value or fragile items.

6.5. If the Provider is unable to fulfil the order, the Provider must communicate with the Receiver and cancel the order.

6.6. If the products are lost or damaged in transit, the Provider must negotiate the outcome with the Receiver.

6.7. Afield.co does not take ownership of the products at any time and does not transfer legal ownership of items from the Provider to the Receiver.

6.8. The Provider must ensure that it complies with its obligations to a Receiver and is aware of any laws, including tax laws relevant to the Provider.

6.9. Afield.co is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use the Website including any lost or damaged products.

6.10. If a sales lead has been presented to The Provider through Afield.co, The Provider must complete transaction within Afield.co, and not via other means or direct with The Receiver.

6.11. The Seller agrees to acknowledge Afield.co as a distributor on their website and/or social media profile. This acknowledgment should clearly reference www.Afield.co.

7. PAYMENT

7.1. By Afield.co offering the Services to you, you agree that Afield.co receives a commission for passing on the Receiver order to the Provider

7.2. All payments made in the course of your use of the Services are made using Stripe or any other chosen payment provider. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

7.3. If you have a dispute with Stripe, a Provider or a Receiver, that does not arise directly as a result of an error by Afield.co, in respect of any payment transacted (or failed to be transacted) on your Stripe Account, you release us and our affiliates (and our officers, directors, agents, subsidiaries, joint ventures and employees and those of our affiliates) from any and all claims demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.

8. GST

(a) All Providers who sell products on the Website must ensure that the Provider is compliant with all applicable tax laws and regulations associated with using the Website and selling the products.

(b) If you have any questions about GST or any other applicable taxes, please contact the Australian Taxation Office or seek independent tax advice in Country of Provider.

(c) Afield.co is not responsible for collecting GST on behalf of the Provider.

9. SELLING OVERSEAS

9.1. The Provider may sell the products overseas on the Website and may include an international postage option (such as worldwide postage).

9.2. The Provider is responsible for complying with all laws and regulations applicable to the sale and delivery of items to overseas buyers and the Provider may be responsible for paying all fees and applicable taxes or charges such as GST, VAT or customs duty.

9.3. If the Provider has any questions about GST, VAT, customs duty or any other applicable taxes, please seek independent tax advice.

9.4. Afield.co may charge the Provider additional fees for listing and selling items overseas which may be added to the Provider invoice and charged to the automatic payment method (if any).

10. REFUND POLICY

10.1. Since Afield.co is only a facilitator in introducing the Receiver to the Provider and providing a system to make safe payment, Afield.co does not hold any liability to the Receiver directly and will not personally refund any payments made in the use of Services.

10.2. Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then Afield.co requires the Receiver to:

(a) contact the Provider directly to request a refund; and

(b) if contacting the Provider is not successful after fourteen (14) days, contact Afield.co through the ‘Contact Us’ section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.

10.3. If contacted by a Receiver who is requesting a refund pursuant to the above clause, the Provider agrees that it will immediately:

(a) complete the Afield.co refund request form (the ‘Request Form‘) provided on the Website; and

(b) provide both the Request Form and the email from the Receiver requesting the refund to Afield.co.

10.4. If the Provider agrees to a refund it is acknowledged that the Provider will refund all or part of the payments made to the Receiver directly, less any fees and charges incurred by Afield.co in processing the refund.

10.5. Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this Clause of these Terms.

10.6. Receiver should refer to Providers own Terms and Conditions as displayed on Product Page before purchase.

11. COPYRIGHT AND INTELLECTUAL PROPERTY

11.1. The Website, the Services and all of the related products of Afield.co are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Afield.co or its contributors.

11.2. All trademarks, service marks and trade names are owned, registered and/or licensed by Afield.co, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(a) use the Website pursuant to the Terms;

(b) copy and store the Website and the material contained in the Website in your device’s cache memory; and

(c) print pages from the Website for your own personal and non-commercial use.

11.3. Afield.co does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Afield.co.

11.4. Afield.co retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process).

11.5. You may not, without the prior written permission of Afield.co and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

11.6. Where you broadcast, publish, upload, transmit, post, or distribute Your Content on the Website, you grant Afield.co a non-exclusive, non-transferable, royalty-free, worldwide license to use Your Content solely for the purposes of providing the Services under these Terms. This license shall remain in effect for the duration of these Terms and shall automatically terminate upon written notice from you indicating your wish to terminate your seller account or upon the cancellation or expiration of these Terms. Upon termination, Afield.co shall cease all future use of Your Content. However, Afield.co may retain and continue to display previously used content on their social media platforms and any other archival or historical contexts where the content was already in use.

11.7. A provider must have approval from image makers to use all imagery that they upload to Afield.co, for the purpose of promoting their work through the platform.

12. PRIVACY

Afield.co takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Afield.co’s Privacy Policy, which is available on the Website.

13. GENERAL DISCLAIMER

13.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

13.2. Subject to this clause, and to the extent permitted by law:

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(b) Afield.co will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

13.3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Afield.co make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Afield.co) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(c) costs incurred as a result of you using the Website, the Services or any of the products of Afield.co; and

(d) the Services or operation in respect to links which are provided for your convenience.

13.4. You acknowledge that Afield.co Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Afield.co holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).

14. LIMITATION OF LIABILITY

14.1. Afield.co’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

14.2. You expressly understand and agree that Afield.co, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

14.3. You acknowledge and agree that Afield.co holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

14.4. If you have a dispute with one or more Afield.co’s users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.

15. TERMINATION OF CONTRACT

15.1. If you want to terminate the Terms, you may do so by providing Afield.co with 14 days’ notice of your intention to terminate by sending notice of your intention to terminate to Afield.co via the ‘Contact Us’ link on our homepage.

15.2. Afield.co may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) Afield.co is required to do so by law;

(c) Afield.co is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or

(d) the provision of the Services to you by Afield.co is, in the opinion of Afield.co, no longer commercially viable.

15.3. Subject to local applicable laws, Afield.co reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Afield.co’s name or reputation or violates the rights of those of another party.

15.4. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Afield.co have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

16. INDEMNITY

16.1. You agree to indemnify Afield.co, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) any breach of the Terms.

17. DISPUTE RESOLUTION

17.1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

17.2. Notice:

A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

17.3. Resolution:

On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:

(a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Conflict Resolution Service or his or her nominee;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in Canberra, Australia.

17.4. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

17.5. Termination of Mediation:

If 1 month have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

18. VENUE AND JURISDICTION

The Services offered by Afield.co is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

19. GOVERNING LAW

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

20. INDEPENDENT LEGAL ADVISE

You confirm and declare that the provisions of the Terms are fair and reasonable and that you have been advised to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

21. SEVERENCE

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction in Victoria, that part shall be severed, and the rest of the Terms shall remain in force.

22. CONTACT

You may contact us in writing at [email protected] for further information about the Website Terms and Conditions of Use.

Privacy

1. WE RESPECT YOUR PRIVACY

a. Afield.co (ABN 69 604 086 406). respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

b. We adhere to the Australian Privacy Principles contained in the Privacy Act1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

c. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

d. You may contact us in writing at [email protected] for further information about this Privacy Policy.

2. WHAT PERSONAL INFORMATION IS COLLECTED

a. Afield.co will, from time to time, receive and store personal information you submit to our website, www.afield.co (the ‘Website’) provided to us directly or given to us in other forms.

b. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

c. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

d. Additionally, we may also collect any other information you provide while interacting with us.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

a. Afield.co collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

b. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. HOW WE USE YOUR PERSONAL INFORMATION

Afield.co may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

Afield.co will use personal information only for the purposes that you consent to. This may include to:

a. provide you with products and services during the usual course of our business activities;

b. administer our business activities;

c. manage, research and develop our products and services;

d. provide you with information about our products and services;

e. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

f. investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our Website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. DISCLOSER OF YOUR PERSONAL INFORMATION

a. Afield.co may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

b. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. GENERAL DATA PROTECTION REGULATION (GDPR) FOR THE EUROPEAN UNION (EU)

a. Afield.co will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

b. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

c. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

d. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

e. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

f. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

Contact Us

Contact Afield

If you have a question about an item for sale, or an order, you will need to contact the Artisan or Creative Studio directly using the ASK A QUESTION button on the product page or CONTACT button on order page in your Account Dashboard.

If have a general customer service question, we encourage you to visit our FAQ’s panel.

If you can’t find what you’re looking for there, please get in touch with us at.

[email protected]

 

Representation on Afield

We seek to represent Artisans, Designers + Creative Studios that produce authentic work that is handcrafted, small batch production, or a limited release collection.

If you feel your Craft would be a good fit for Afield, please submit an expression of interest here.

EXPRESSION OF INTEREST

FAQS

ABOUT

What is Afield

Afield is a digital platform that celebrates the work of invited Artisans and Creative studios. It is a resource where customers can discover and acquire authentic craft personally from these curated studios.

New creatives are published regularly. We invite you to subscribe to our platform to gently receive our Editorials and be among the first to be introduced to our Creatives and their Craft as they join our platform.


Sustainability

Afield is built on a less-is-more philosophy. We share with our sellers and customers an appreciation for artisanship, authenticity and integrity. In a time of fast fashion and consumerism, it’s our aim to keep human connection at the heart of commerce and a deep respect for quality and authenticity of modern craft.

Everything on Afield comes directly from the studio of its maker, and every object or piece of furniture is either made to order, a one-off piece or part of a small production run. Artisanal processes represent an authentically sustainable, human-centred approach to production. Often made by hand using raw materials, artisanal objects are often individual and designed to endure.

When you purchase items on Afield, you contribute to sustaining and supporting traditional and progressive craft and techniques.



ORDERS

What happens once I place an Order?

When you place an order, the studio ships your purchase directly to you.


Can I purchase from multiple Sellers at once?

Yes, you can purchase items from multiple studio's within a single transaction.


What Payment methods are accepted?

We accept all debit and credit card payments via secure Stripe checkout. Full payment is required at the time of order.

Our prices are displayed by default in AUD, you can also view in EUR, USD, GBP, JPY.

All pricing is inclusive of any applicable GST or Taxes.
Customs + duties may be applicable with International orders.

Can I get a Tax Invoice?

If you require a Tax Invoice after you make a purchase, you can request directly from each studio. Each studio can be contacted directly via the Order page in your Customer account.


Can I request a Custom Order?

Some studio's may be able to accommodate custom orders, if you have a question, please reach out to them directly with your enquiry. You can do so via 'ASK ARTISAN A QUESTION' button on each of their Product pages.


RETURNS + EXCHANGES

General Returns

Return policies can be found on each Product page and is set by each studio. If you are unsure, reach out the studio directly before you purchase via the 'ASK A QUESTION' button on their product page.

If a Return is applicable, return costs are the responsibility of the customer.

Made to Order pieces cannot be returned, after a custom order is processed, it is non-refundable.

Can I exchange something?

Exchange policies can be found each product page and is set by each studio.
If you are unsure, reach out to the studio directly before you purchase via the 'ASK A QUESTION' button on their product page.



SHIPPING + DELIVERY

How does Delivery work?

Your order will ship directly from the studio where the product was made. If you purchase items from multiple studios, your will receive seperate deliveries.


Tracking an Order

Once an studio ships your product you will receive an email notification with your tracking details. These can also be found within your Orders page in your Customer account.


What does it cost to Ship products?

Shipping costs are set by each Individual studio. You will see shipping options display in the Checkout.

Customs + duties may be applicable with International orders.


Something has arrived Damaged, what do I do?

If you receive something damaged, you must contact the studio directly within 24hrs of receiving your item, via your orders page in your dashboard.

Do not removed from the original packaging. Provide as much information as possible to Seller including images of the damaged goods, so they can follow up with their shipping provider.


Where do you ship too?

Shipping destinations are up to each Individual studio. If a shipping option is not available when you reach the checkout, please contact them directly via 'Ask Artisan a question' on their product page for a shipping quote.



SELL ON AFIELD

Can I apply to Sell of Afield

Afield seek's to represent creative studios that produce authentic modern craft. All work must align with Afield's aesthetic and values.

If you feel like your Craft would be an ideal fit for our platform, please apply for consideration + publication here:

EXPRESSION OF INTEREST



TRADE ACCOUNT

Do offer a Trade program for design industry professionals?

You can apply to become a Trade account holder via the Application process in the Log In window.


I am logged into my Trade account, but I can't see Trade pricing.

It is up to each of our individual Creative studio's if they Opt in to our Trade program. If a price is shown together with the word 'Trade', then that is showing the Trade price offered. If there is no 'Trade' shown, then the studio does not offer Trade pricing for that product.



STORY

OUR FOUNDER/EDITOR

Andrea Moore is an established Interior Designer with a keen eye for architectural design and space-making.

Through the work of her design practice, Studio Moore - and in particular her accommodation project in South Gippsland, Ross Farm - she has become a sort of researcher of objects, forever interested in material culture and the origins and process of craft.

Afield emerges from the discoveries of her own field work, seeking, sourcing and celebrating well-crafted beautiful objects.

AFIELD DEFINED

ANTHROPOLOGY/

The study of human kind + it's cultures.

CRAFT/

A refined art form over time.

ASSEMBLY/

A collection or gathering of things or people.

AUTHENTIC/

Of undisputed origin.

CATALOGUED/

Classifying and creating order.

PERIODICAL/

Published at regular intervals.

ACQUIRE/

Obtain an object for oneself.

CONTRIBUTORS

Branding + Web Design / Studio Sly

Source (53) Studios (9) Story IG